In certain situations it may be appropriate to cancel an eGift, for example if it was sent in error.

In certain situations it may be appropriate to cancel an eGift, for example if it was sent in error.

You are not able to cancel an eGift Card in order to claim back the value from a recipient simply because they have not yet opened or redeemed their gift. eGifts are valid for up to 3 years or more, and in many jurisdictions the rightful recipient's entitlement to the eGift for the full validity period is protected by law.

### How to cancel an eGift

To cancel an eGift, open the [delivery report](https://express.giftpay.com/reports.aspx), open the relevant program and delivery batch, find the recipient, click Cancel, and confirm. 


:::warning
If you cannot see a Cancel button next to the gift, the gift may have already been opened by the recipient, or more than 30 days has passed since issuance. See below for the restrictions and what you should do in those cases.

:::

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### Cancelling within 7 days of issuance

There is no fee to cancel a gift within 7 days of issuance. The full eGift value will be refunded to your bonus credit balance.

### Cancelling between 7 and 30 days after issuance

The fee for cancelling an eGift is 20% of the gift value. The eGift value less the cancellation fee will be refunded to your bonus credit balance. 

### Cancelling more than 30 days after issuance

It is not possible to cancel an eGift more than 30 days after issuance. If this applies please [contact us](https://express.giftpay.com/contactus.aspx) to discuss your options.

### Cancelling a gift after it has been opened

It is not possible to cancel an eGift after the eGift has been opened and/or redeemed by the recipient. In this case please [contact us](https://express.giftpay.com/contactus.aspx) to confirm the status of the eGift and possible solutions.

\


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Viewing and Managing Past Deliveries

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Can I buy single brand eGift Cards such as Amazon or Best Buy?

What is the minimum and maximum value gift I can send?

Do GiftPay eGifts expire?

If my eGift recipient chooses a charity donation eGift Card, how much does the charity receive?

eGift Cards in the US

What do my gift recipients need in order to be able to redeem a GiftPay eGift Card?

Can GiftPay eGift Cards be combined by recipients?

A gift recipient needs a password to open their eGift, where do they get the password from?

How does a gift recipient redeem their eGift?

Helping Your Gift Recipients use their eGift Cards

How do I use the bonus credit balance in my account?

How can I change my billing details such as company name and address?

Do the funds I have paid into my GiftPay account ever expire?

How can I deposit or add funds to my GiftPay account?

If I deposit funds to GiftPay and then later change my mind, can I get a refund?

What payment terms do you offer? Can I send gifts now and pay later?

Can I transfer funds between programs?

How do I cancel or delete an invoice?

How do I allocate funds from Unallocated Balance to a program?

How do I avoid the need to allocate or transfer funds between programs?

What are GiftPay programs used for?

How can I request a statement of account?

How do I request an invoice?

Can I pay via international bank transfer or with an international credit card?

I have just made a payment to GiftPay. When will the funds be available in my GiftPay account?

I've paid in funds to GiftPay but the balance in my account is still zero, where did the money go?

Account and Adding Funds

How to add and edit programs

How to create personalised gift card messages

API Integration Guide

Step by Step Guides

Can I claim back a gift card that is unused or expired?

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How soon can I start sending eGifts?

Custom branding image and file specifications

How can I get a preview of my custom branding?

Getting Started with GiftPay

If the service is free, how does GiftPay make a profit?

How secure is GiftPay?

Which countries can I send gift cards to?

What terms and conditions apply to each gift card?

How much does it cost to apply for a business account?

Do you sell plastic gift cards?

About GiftPay

Best practices to keep your GiftPay account secure

How do I remove a user or team member from my GiftPay account?

Can I add another user to my account?

Does GiftPay support Single Sign On (SSO)?

How can I add two-factor authentication (2FA) on my account?

Managing Users & Security

What ordering and delivery methods does GiftPay offer?

How are eGifts delivered?

Can I send eGifts to a mobile via SMS/text?

Sending a large batch of eGifts with the same value and message

Can I deliver eGifts of different value or with different messages within the same delivery batch?

Is there a way to use GiftPay without divulging the email addresses of my gift recipients?

Can I send the gift cards to one email address and then forward them to my recipients?

Can I cancel an eGift after it has been sent?

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