You have two options to customise the branding on your gift card. Either you or your designer can prepare the image files, or you can ask GiftPay to design to your requirements.

You have two options to customise the branding on your gift card. Either you or your designer can prepare the image files, or you can ask GiftPay to design to your requirements.


:::tip
**Both options are free of charge for your first program/branding setup.\***

If you subsequently need new branding setup or branding for additional programs within your account, [contact us](https://express.giftpay.com/contactus.aspx) to discuss pricing.

\
*\* One free custom brand design and setup per account. A minimum gift card spend of $1,000 applies.*

:::

## Option A - My designer will prepare the files

**Branding specifications and requirements**

* **Header Image** \n Dimensions: 640 x 100 pixels \n File Format: JPEG (.jpg) or PNG (.png)
* **Card Image** \n Dimensions: 400 x 280 pixels \n File Format: PNG (.png) \n Additional requirements: Rounded corners, drop shadow on right and bottom edges, transparent background. \n 

Both images are displayed on a white background. For this reason, we suggest you either use a non-white background, or if using a white background we recommend a solid border to help define the shape and achieve a balanced layout.

Send the files to your account manager, or [contact us](https://express.giftpay.com/contactus.aspx).

\
## Option B - GiftPay will design

Please send your logo file and requirements to your account manager, or [contact us](https://express.giftpay.com/contactus.aspx).

You should also include:


1. Exact wording required within the header and card images, if any;
2. Colour and theme you want (or you can send your brand identity kit if you have one).

Our designers can normally turn around a simple brief **within 1 business day.** You will receive a sample/preview of the design from your account manager for your approval.

\


Custom branding image and file specifications

How is GiftPay better than other gift card and gift code suppliers?

Is it possible to customise the branding of my eGifts?

How can I send eGift Cards to other countries?

Can I claim back a gift card that is unused or expired?

How soon can I start sending eGifts?

How can I get a preview of my custom branding?

Getting Started with GiftPay

Where can gift recipients redeem their eGift?

Can I buy single brand eGift Cards such as Amazon or Best Buy?

What is the minimum and maximum value gift I can send?

Do GiftPay eGifts expire?

If my eGift recipient chooses a charity donation eGift Card, how much does the charity receive?

eGift Cards in the US

What do my gift recipients need in order to be able to redeem a GiftPay eGift Card?

Can GiftPay eGift Cards be combined by recipients?

A gift recipient needs a password to open their eGift, where do they get the password from?

How does a gift recipient redeem their eGift?

Helping Your Gift Recipients use their eGift Cards

How do I use the bonus credit balance in my account?

How can I change my billing details such as company name and address?

Do the funds I have paid into my GiftPay account ever expire?

How can I deposit or add funds to my GiftPay account?

If I deposit funds to GiftPay and then later change my mind, can I get a refund?

What payment terms do you offer? Can I send gifts now and pay later?

Can I transfer funds between programs?

How do I cancel or delete an invoice?

How do I allocate funds from Unallocated Balance to a program?

How do I avoid the need to allocate or transfer funds between programs?

What are GiftPay programs used for?

How can I request a statement of account?

How do I request an invoice?

Can I pay via international bank transfer or with an international credit card?

I have just made a payment to GiftPay. When will the funds be available in my GiftPay account?

I've paid in funds to GiftPay but the balance in my account is still zero, where did the money go?

Account and Adding Funds

Can I cancel an eGift after it has been sent?

What does a gift status of "Valid (Clicked)" mean?

What does a gift status of "Valid (Used)" mean?

What can I do if a recipient claims they never received their eGift?

What happens if I deliver the eGift to the wrong email address?

What does it mean if an eGift has a status of "Used/Expired"?

A gift card email has bounced. What can I do?

Viewing and Managing Past Deliveries

How to add and edit programs

How to create personalised gift card messages

API Integration Guide

Step by Step Guides

If the service is free, how does GiftPay make a profit?

How secure is GiftPay?

Which countries can I send gift cards to?

What terms and conditions apply to each gift card?

How much does it cost to apply for a business account?

Do you sell plastic gift cards?

About GiftPay

Best practices to keep your GiftPay account secure

How do I remove a user or team member from my GiftPay account?

Can I add another user to my account?

Does GiftPay support Single Sign On (SSO)?

How can I add two-factor authentication (2FA) on my account?

Managing Users & Security

What ordering and delivery methods does GiftPay offer?

How are eGifts delivered?

Can I send eGifts to a mobile via SMS/text?

Sending a large batch of eGifts with the same value and message

Can I deliver eGifts of different value or with different messages within the same delivery batch?

Is there a way to use GiftPay without divulging the email addresses of my gift recipients?

Can I send the gift cards to one email address and then forward them to my recipients?

Custom branding image and file specifications

Share

Share

Custom branding image and file specifications

Share

Share