Can I cancel an eGift after it has been sent?
In certain situations it may be appropriate to cancel an eGift, for example if it was sent in error.
You are not able to cancel an eGift Card in order to claim back the value from a recipient simply because they have not yet opened or redeemed their gift. eGifts are valid for up to 3 years or more, and in many jurisdictions the rightful recipient's entitlement to the eGift for the full validity period is protected by law.
How to cancel an eGift
To cancel an eGift, open the delivery report, open the relevant program and delivery batch, find the recipient, click Cancel, and confirm.
:::warning If you cannot see a Cancel button next to the gift, the gift may have already been opened by the recipient, or more than 30 days has passed since issuance. See below for the restrictions and what you should do in those cases.
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Cancelling within 7 days of issuance
There is no fee to cancel a gift within 7 days of issuance. The full eGift value will be refunded to your bonus credit balance.
Cancelling between 7 and 30 days after issuance
The fee for cancelling an eGift is 20% of the gift value. The eGift value less the cancellation fee will be refunded to your bonus credit balance.
Cancelling more than 30 days after issuance
It is not possible to cancel an eGift more than 30 days after issuance. If this applies please contact us to discuss your options.
Cancelling a gift after it has been opened
It is not possible to cancel an eGift after the eGift has been opened and/or redeemed by the recipient. In this case please contact us to confirm the status of the eGift and possible solutions.
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