When an email bounces, it means that the email was returned to sender because it could not be delivered. This will show in the delivery report as Bounced.

When an email bounces, it means that the email was returned to sender because it could not be delivered. This will show in the delivery report as Bounced.

Check the email address for errors, and then review the possible reasons and suggested actions below.

| Reason | Action |
|----|----|
| Temporary issue, such as mailbox full | Wait 24 hours and then use the **Resend Gift** function to resend to the same email address |
| Invalid username (before the @ symbol) | Reconfirm the gift recipient's full email address. If you find an error, use the **Redirect Gift** function |
| Invalid domain name (after the @ symbol) | Reconfirm the gift recipient's full email address. Look for errors such as .com instead of .com.au or vice versa. If you find an error, use the **Redirect Gift** function |

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:::info
If you resend the gift and the **email bounces again**, rather than attempting to resend repeatedly, please [contact us](https://express.giftpay.com/contactus.aspx) so that we can help you to troubleshoot the issue. In many cases we can identify the reason that the email bounced and recommend steps to fix the problem so future eGifts can be delivered successfully.

:::

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A gift card email has bounced. What can I do?

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A gift card email has bounced. What can I do?

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