What happens if I deliver the eGift to the wrong email address?
GiftPay uses an industry leading email delivery platform and sophisticated techniques to send and track emails. However the accuracy of the delivery email address for your eGifts is your responsibility. If a gift email bounces, this is shown in the delivery report along with options for resending or cancelling the eGift.
If you become aware that the eGift has been sent to an invalid email address, you can redirect the eGift to the correct email address. Visit the Reports page, open the relevant delivery report, find the recipient, press Redirect Gift, enter the new email address, and confirm.
Note it is not possible to redirect an eGift:
- after the original eGift has been opened by a recipient, or;
- more than 30 days after successful delivery of the eGift.
In these situaitons, please contact us for assistance in ensuring sucessful delivery of your eGift to the rightful recipient.