If your account has not been approved yet, during business hours we can normally get you started within one hour, assuming you can pay by credit card. If you have a need to deliver eGifts urgently, please contact us.

If your account has not been approved yet, during business hours we can normally get you started within one hour, assuming you can pay by credit card. If you have a need to deliver eGifts urgently, please [contact us](https://express.giftpay.com/contactus.aspx).

How soon can I start sending eGifts?

Can I claim back a gift card that is unused or expired?

Custom branding image and file specifications

How can I get a preview of my custom branding?

How can I send eGift Cards to other countries?

How is GiftPay better than other gift card and gift code suppliers?

Is it possible to customise the branding of my eGifts?

Getting Started with GiftPay

API Integration Guide

How to add and edit programs

How to create personalised gift card messages

Step by Step Guides

Can I buy single brand eGift Cards such as Amazon or Best Buy?

Do GiftPay eGifts expire?

If my eGift recipient chooses a charity donation eGift Card, how much does the charity receive?

What is the minimum and maximum value gift I can send?

Where can gift recipients redeem their eGift?

eGift Cards in the US

Best practices to keep your GiftPay account secure

Can I add another user to my account?

Does GiftPay support Single Sign On (SSO)?

How can I add two-factor authentication (2FA) on my account?

How do I remove a user or team member from my GiftPay account?

Managing Users & Security

Can I pay via international bank transfer or with an international credit card?

Can I transfer funds between programs?

Do the funds I have paid into my GiftPay account ever expire?

How can I change my billing details such as company name and address?

How can I deposit or add funds to my GiftPay account?

How can I request a statement of account?

How do I allocate funds from Unallocated Balance to a program?

How do I avoid the need to allocate or transfer funds between programs?

How do I cancel or delete an invoice?

How do I request an invoice?

How do I use the bonus credit balance in my account?

I have just made a payment to GiftPay. When will the funds be available in my GiftPay account?

I've paid in funds to GiftPay but the balance in my account is still zero, where did the money go?

If I deposit funds to GiftPay and then later change my mind, can I get a refund?

What are GiftPay programs used for?

What payment terms do you offer? Can I send gifts now and pay later?

Account and Adding Funds

A gift recipient needs a password to open their eGift, where do they get the password from?

Can GiftPay eGift Cards be combined by recipients?

How does a gift recipient redeem their eGift?

What do my gift recipients need in order to be able to redeem a GiftPay eGift Card?

Helping Your Gift Recipients use their eGift Cards

A gift card email has bounced. What can I do?

Can I cancel an eGift after it has been sent?

What can I do if a recipient claims they never received their eGift?

What does a gift status of "Valid (Clicked)" mean?

What does a gift status of "Valid (Used)" mean?

What does it mean if an eGift has a status of "Used/Expired"?

What happens if I deliver the eGift to the wrong email address?

Viewing and Managing Past Deliveries

Do you sell plastic gift cards?

How much does it cost to apply for a business account?

How secure is GiftPay?

If the service is free, how does GiftPay make a profit?

What terms and conditions apply to each gift card?

Which countries can I send gift cards to?

About GiftPay

Can I deliver eGifts of different value or with different messages within the same delivery batch?

Can I send eGifts to a mobile via SMS/text?

Can I send the gift cards to one email address and then forward them to my recipients?

Do you offer discounts for higher volumes?

How are eGifts delivered?

How do I schedule gifts to be delivered in the future?

How do I send a large batch of eGifts all at once?

Is there a way to use GiftPay without divulging the email addresses of my gift recipients?

How soon can I start sending eGifts?

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