Can I send the gift cards to one email address and then forward them to my recipients?
We strongly recommend not doing this. While it may seem like a convenient option, forwarding gift card emails can create several problems for you and your recipients.
Why forwarding doesn’t work well
- Limited support options: Our recipient support team can generally only assist customers where the email address on record matches the enquirer. If you forward a gift, your recipient won’t match our records and support may be restricted.
- Password resets go to the wrong person: Recipients can set a password on their gift. If they forget it, the reset link is sent to the original email address the gift was delivered to – not the forwarded one.
- Resend support is compromised: If a recipient accidentally deletes or loses their gift card, our support can quickly resend it to the recipient, but only if the final intended recipient’s email address is on record.
- High risk of mistakes: We’ve seen cases where clients forward the same gift card to multiple people by accident, or mix up which gift belongs to which recipient. This can cause confusion and disappointment.
Sending directly to each recipient’s email address avoids these issues and ensures the best experience.
What if I can’t or don’t want to share recipient email addresses?
We understand there are situations where sharing recipient emails may not be possible. In these cases, we offer alternatives:
- Gift URLs: Generate unique links for each gift that you can distribute in any way you choose (e.g. via your own email system, internal platform, or private message).
- Printable vouchers: If you’d like to present a gift in person, we provide a format specifically designed for printing and handing over.
If you’d like to use Gift URLs or Printed Vouchers, please contact us and we’ll set these up for you.
Learn more about the alternate ordering and delivery methods that GiftPay offers.
Data privacy
Your recipients’ email addresses are only used for delivery and support purposes. They are never shared with third parties, and are handled in line with our strict data protection and privacy practices.
Bulk orders
If you are sending a large batch of gifts, we support bulk upload of recipient details to simplify the process and reduce the chance of errors. Contact us for assistance with this option.
Best practice
Whenever possible, send gifts directly to recipient emails. This ensures smooth delivery, protects your recipients’ access, and allows our support team to assist them if needed. Use Gift URLs or Printed Vouchers if direct email delivery isn’t suitable.